Cinemas: Frequently Asked Questions

Information on Data Privacy, Box Office Operations, Accounting and other frequently asked questions for movie theaters

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9 articles in this collection
Written by Oliver Fegan, Shauna Farrell, and Catherine

Data and Privacy

What data do you get from us (exhibitors)?

The data shared between your point of sale API and our clients' websites.

Written by Catherine
Updated over a week ago

Is my data secure as an exhibitor?

Protecting your cinema and your customers' data and privacy

Written by Catherine
Updated over a week ago

Box Office and Accounting

How do you handle refunds?

Refunds, partial refunds and show swaps

Written by Oliver Fegan
Updated over a week ago

Does an usheru connection change anything for my in-cinema support team?

There are very little differences between a website bought and an usheru bought ticket

Written by Oliver Fegan
Updated over a week ago

Stripe Connect explained

A quick intro to Stripe Connect and why usheru use it

Written by Oliver Fegan
Updated over a week ago

Can people buy tickets using my cinema membership or VIP scheme?

Loyalty Memberships & Point of Sale integrations

Written by Oliver Fegan
Updated over a week ago

How does connecting to usheru impact my box office process?

The box office workflow with usheru

Written by Shauna Farrell
Updated over a week ago

How does it impact my accounting process?

Box office accounting once connected to usheru

Written by Shauna Farrell
Updated over a week ago

Legal and Agreements

Is there a fixed term commitment for my cinema to work with usheru?

What are the contract terms or contract length?

Written by Shauna Farrell
Updated over a week ago